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Andy Atefat
Wanted to send out A BIG BIG Shout out to Vahid and the Marketing Team for the AMAZING job that they are doing for the Canadian RED CROSS!!! Keep up the good work guys :)
Mark Speranza
1
HI keep getting this error form the Lounge: There was an error syncing a post from the Lounge to Facebook. This can happen if you have recently changed your password or if our security token has expired. Please login to PerfectMind to remove and re-link the Lounge to Facebook. You can access the Lounge setup page at http://www.martialartny.com/Studio/Setup/LoungeSetup
No official answer yet
Tone Yoga
1
How do I add event to the list that already includes class and workshop?
No official answer yet
Tone Yoga
1
How do I delete a payment in perfect mind?
Travis Ketler
You will not be able to delete a payment record unfortunately but you can process a return on the invoice to either return the funds and/or update your PM reporting.
Mark Speranza
3
hi, I have a very weird error after the update. If I go to put a student in attendance it crashes. I can put a lead in though. this is for any student.
No official answer yet
Travis Ketler
Hi Mark, we just ran a test on your PM calendar by attending a student who was booked for a class and it worked. Is this occurring using PerfectScan or the Calendar?
Mark Pellerin
Same problem. Using Perfectscan, it says Record Found, but then it doesn't put them into the class that I have set up. Using the calender, it pops a screen up that prompts me to enter the last three things I did, in order to optimize. Regardless of whether I xed out or hit continue, it did that every time I tried to enter the letter to a person's name, as well, rather than showing me a shortlist so I could add.
Travis Ketler
Hi Mr. Pellerin, would you kindly provide us with the name of the student that you attempted this with so we can troubleshoot?
Mark Pellerin
It was Tara Lam. I ended up going to her student tab and adding her that way, which did work. Did the same with LeDawn Heringer.
Mark Speranza
Hi no perfect scan.Manual input. rebooted computer and still does the same thing. I'll call tech
Mark Speranza
Hi Haley fixed it, sh is great. Had to do with something in the student view. Thanks!
Mark Pellerin
The Calender function is fixed, but still not working with Perfectscan. Now login is not working too, are you guys in the middle of another update?
Master George Weissfisch
I was having the exact same problem today (thursday) if i used perfect scan to attend someone (who was assigned to a class) it said record found but did NOT add an attendance for them. If they were not assigned to a class it worked fine.
Mark Speranza
1
Hi ~~ I seem to have developed an e-mail issue through PM. A least 50% of my students say they do n ot receive our e-mails. I have spoken with them about checking their SPAM box and making sure that we are allowed through, but it still seems to be a problem. What do I need to do now?
No official answer yet
Quinn Whitehead
Hi Mark. I have created a report for you which will list the students whose email addresses have bounced. You will find the report under Shared Reports, it is named 'Bounced Email Addresses'. You will want to check with those students to ensure you have a correct email address on file for them. Let me know if a student who is not on that list is not receiving your emails.
Mark Speranza
Hi Quinn, Thasnks I'll take a look.
Mark Speranza
One last thing Quinn, is it possible to get names with teh e-mail addresses I don't know who they belong to. :>)
Quinn Whitehead
Yeah, for sure! I have updated the report to include their name as well
Mark Speranza
Thanks Quinn You guys are the best!!!!!!!!!!
John Alfeche
guys im sending out a mass email out to the 574 students, but it wont go through. i get a message where it says invalid email info, any advice?
Nima Jazbi
This means that you dont have the proper settings for your email. To fix this go to Setup -> Emails -> and check the settings of your email accounts. If you dont have one, create one under Bulk email account
John Alfeche
guys im sending out a mass email out to the 574 students, but it wont go through. i get a message where it says invalid email info, any advice?

Nima Jazbi